Earlier, I had an issue with a fragrance because it came out far sweeter than the profile led me to believe. Courtney from the customer service team circled back with me personally to understand what was going on and help resolve my issue very quickly and kindly. This company really believes in their product, and work with their customer in good faith. I'm very happy with the resolution, with the quality of the scent, and the craftsmanship of the entire system.